Warranty

Warranty Update:

We have resumed interior warranty work for customers who are comfortable having us in their home. Please continue to submit your warranty requests, but please be patient as we prioritize these requests for the safety of you and our team. Warranty service is completed Monday – Friday from 8 a.m. – 4 p.m.

If you purchased your home with Avex Homes prior to 9/24/21 please click here to submit your warranty request.

For all other locations, use the form below. Once your form is submitted, your local team will contact you to talk through the request and schedule service visits as needed.

Emergency Calls:

After-hours emergency calls should be limited to true emergencies such as flooding, potential safety or fire hazards and no heat during winter. If you suspect a gas leak, you should immediately contact the gas company before reporting it to our offices at 888-433-6442.



Our Warranty Documents

Depending on when you purchased your home, different documents apply to your home warranty. Click on the buttons below to download your warranty documents.

Homes Closed on or after 7/1/2020

2-10 Home Buyer Warranty

This warranty covers all homes with a contract date of 7/1/2020 or after.


Structural Home Warranty from Centricity™

This warranty covers homebuyers who signed a contract to purchase a home with Avex Homes prior to 9/24/2021.


Warranty at a Glance

A quick view of our warranty that covers all the basics.


Homes Closed prior to 7/1/2020

2-10 Home Buyer Warranty

This warranty covers certain homes with a contract dated (1) earlier than 7/1/2020 and involved FHA/VA financing, Virginia condominiums, or Maryland townhomes or condominiums, or (2) dated between 2/25/2020 and 7/1/2020 and located in the Charlotte, Greenville, Columbia, Aiken-August and Wilmington metro areas.


Express Limited Warranty

This warranty covers certain homes with a contract dated earlier than 7/1/2020.


Structural Home Warranty from Centricity™

This warranty covers homebuyers who signed a contract to purchase a home with Avex Homes prior to 9/24/2021.


Quality Builders Warranty

This warranty covers Homebuyers who signed a contract to purchase a home from Essex Homes Southeast prior to 2/25/2020.


2-10 HBW extended warranty

We are excited to offer 2-10 HBW extended warranty coverage for your home’s systems and appliances. The Home Warranty Service Agreement from 2-10 HBW can help you reduce the overall cost of owning a home by providing protection against unexpected issues with your systems and appliances, like your air conditioner or water heater.